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Culturally Proficient Service Delivery

The Centre for Applied Disability Research

The Centre for Applied Disability Research (CADR) is an initiative of National Disability Services (NDS). CADR aims to improve the wellbeing of people living with disability by gathering insights, building understanding, and sharing knowledge. CADR’s applied research agenda is helping to build the evidence base and support stakeholders to better understand what works, for whom, under what circumstances and at what cost.

Research to Action Guides

Bridging the gap between what we know and what we do. Our objective is to build a comprehensive online collection of disability research and translational resources for the Australian context. Our Research to Action Guides are based on the best available local and international evidence and put together by subject matter experts to support research end users to engage with the evidence. We gather and analyse evidence about what works, and package that information into efficient and practical resources.


This Guide was authored by Maria Katrivesis, Consultant and Trainer and Hamish Robertson,Consultant and Researcher.This resource was developed with support of Australian governments through the Research and Data Working Group. NDS Gratefully acknowledges the support of the NSW Government in establishing the NDS Centre for Applied Disability Research.

Suggested Citation

Katrivesis, M. & Robertson, H. (2018) ‘Culturally Proficient Service Delivery’, Research to Action Guide. NDS Centre for Applied Disability Research

About this Research to Action Guide:

This Research to Action Guide is for those who work alongside people from Culturally and Linguistically Diverse (CALD) backgrounds with disability. It has been written to help practice leaders develop culturally proficient organisations, and for frontline staff to develop culturally responsive, respectful and reflective practices in their work. The practice guides are based on the findings from the Research to Action Culturally Proficient Service Delivery Rapid Review. The entire Research to Action Guide suite is available at the CADR Clearing House,


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Research to Action Guides

  • A Guide for disability practitioners, schools, employers and young people looking to make the transition from school to employment in Australia....
  • The Culturally Proficient Service Delivery Research to Action Guide has been developed to assist in the provision of accessible, appropriate and effective disab...