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Meeting in the middle: improving communication in primary health care consultations with people with an intellectual disability

J.; Lennox Ziviani, N.; Allison, H.; Lyons, M.; Del, Mar,

Academic Literature

2009

This qualitative study in which five GPs, three people with intellectual disability, seven carers and two advocates (parent and friend) were interviewed was conducted in Brisbane, Australia. The aim was to better understand the factors that have an impact upon the success of communication in a medical consultation. Findings suggested that GPs were concerned with the aspects of communication difficulties which influenced their ability to adequately diagnose, manage and inform patients. Implications for practice management were also identified. People with intellectual disability reported frustration when they felt that they could not communicate adequately with the GP and annoyance when they were not included in the communication exchange. Carers indicated insufficient skill and knowledge to provide the level of assistance required in the consultation. The outcome was a model of cooperation that outlined the responsibilities of all players in the medical encounter.

Publication information

Journal/Publication : Journal of Intellectual & Developmental Disability

Location : Australasia

Domain/s: Health and wellbeing, Social relationships

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